Support

If an issue occurs, follow the steps below in order until the issue is resolved.

1. Restart Chromebook

2. Complete Hard Restart

3. Powerwash (Wipe) Chromebook

• A powerwash deletes ALL data on the Chromebook’s hard drive and all settings.
• Google Drive and web-based data is not deleted.
• Once the powerwash is complete, re-enroll the Chromebook.

4. Contact the WCPSS Help Desk and include information about what you’ve already done to troubleshoot the issue (e.g. completed a powerwash).